FAQ

Frequently Asked Questions

ORDERING

  • Can I order online and pick up in-store?

    Yes you can!

    Select the store you would like to pick up from, and the time you would like to pick it up.


    Order before 12pm and your order will be ready to pick up the next day.

  • What payment options do you have?

    We accept American Express, MasterCard, Visa, Discover, JCB, Diners Club International, and UnionPay. 

  • How do I change an order/delivery date?

    Please contact us at order@stackedcatering.com.au with your order number and we will get the order corrected for you.

  • I didn't receive an order confirmation. What should I do?

    Please contact us at order@stackedcatering.com.au and we will resend the order confirmation. 

  • I want to order something that isn't available via this website. What should I do?

    Please contact us at order@stackedcatering.com.au and we will discuss whether your desired item is possible for us to cater.

  • What if we have allergies or special dietary needs?

    Our allergen fact sheet can be found here.


    When placing your order please let us know of any dietary requirements by adding it in the notes section.

Cancellations

  • How do I change or cancel my order?

    You need to give at least one day’s notice to cancel or change your order.

    Please contact us at order@stackedcatering.com.au with your order number.

  • How do I get a refund of my cancelled order?

    Once your refund has been processed, the purchased amount will be sent to the same payment method that was used to purchase the items. 

Delivery and Pickup

  • Do you offer delivery?

    Yes we deliver within specific zones around North Sydney, Mascot and the Sydney CBD. 


    Minimum $99 spend for delivery.

  • Where are your pickup locations?

    You can pickup your order at:

    - 1 Denison Street, North Sydney 

    - 189 O’Riordan Street, Mascot 

    - 20 Hunter Street, Sydney CBD

  • Do you offer same-day delivery?

    No. Orders need to be placed online or via email by 12pm the day before to guarantee next day delivery. 

  • How do you deliver?

    One of our dedicated Stacked drivers will deliver it to your designated delivery address 

About the Food & Packaging

  • Where are your products made?

    We care deeply about where our individual ingredients come from, how they are grown and how they are prepared. All of our produce is ethically raised and prepared.  


    We have made a conscious decision to partner with farmers, bakers and purveyors who have the same vision as us to using quality ingredients. 

  • How can I check the status of my order online?

    Simply log into our portal to see updates on your latest orders.

  • How do I change or cancel my order?

    Please email us at order@stackedcatering.com.au with your order number.

    Please ensure that you give 24 hours notice.

A totally fresh and innovative take on sandwiches and bowls.

Authentic, hand crafted artisan sandwiches and signature bowls made to order in just a few minutes. We have turned something you've eaten a million times into a completely fresh and new experience.

LEARN MORE

A totally fresh and innovative take on sandwiches and bowls.

Authentic, hand crafted artisan sandwiches and signature bowls made to order in just a few minutes. We have turned something you've eaten a million times into a completely fresh and new experience.

LEARN MORE
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